FAQ
Frequently Asked Questions
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Are these shoes officially approved by the US Army?
- No, we are not approved or endorsed by the US Army. Unfortunately Natick specifications call for a thick rubber sole, which did not fit the quality and style we were looking to achieve. We believe the shoes we offer meet the "commercial design" specified in DA PAM 670-1 while presenting a luxury appearance not available in your local PX.
- No, we are not approved or endorsed by the US Army. Unfortunately Natick specifications call for a thick rubber sole, which did not fit the quality and style we were looking to achieve. We believe the shoes we offer meet the "commercial design" specified in DA PAM 670-1 while presenting a luxury appearance not available in your local PX.
- Can these shoes be worn with the Navy uniform?
- The regulation states that "Navy certified brown leather shoes and khaki socks are optional for Personnel E-7 and above with khaki uniforms." Our shoes have not been officially Navy certified, but if you think they would work for you, we promise a high-quality product.
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What if I don't like the color?
- Our tanneries used approved examples to arrive at a rich brown that we believe is a color match to Walnut 567 "Heritage Brown." However, if you are dissatisfied we offer free exchanges on unworn merchandise within 30 days of purchase.
- Our tanneries used approved examples to arrive at a rich brown that we believe is a color match to Walnut 567 "Heritage Brown." However, if you are dissatisfied we offer free exchanges on unworn merchandise within 30 days of purchase.
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What if my shoes don't fit?
- We offer free exchanges on unworn merchandise within 30 days of purchase.
- We offer free exchanges on unworn merchandise within 30 days of purchase.
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How do I track my order?
- Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on your carrier's website.
- Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on your carrier's website.
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How long will it take to receive my order?
- Most orders are processed and shipped within 3-5 business days. Shipping time varies based on postal service selected at checkout.
- Most orders are processed and shipped within 3-5 business days. Shipping time varies based on postal service selected at checkout.
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Do you offer international shipping?
- We ship to the Domestic United States as well as all APO addresses.
- We ship to the Domestic United States as well as all APO addresses.
If you have any other questions, please feel free to contact us. We are happy to help!